When will I receive my standard order?
For orders within the 48 contiguous states, your order will be delivered to you in 10 business days or less from the date on which you place your order. All of our orders have guaranteed delivery. If your order requires delivery in less than 10 business days, we also offer three rush options that guarantee delivery to you in five business days or less (see "What is Rush Delivery"). Our shipping calendar on the home page (www.bluecotton.com
) details our rush shipping options and the guaranteed date of delivery for each. We ship all orders via USPS and UPS from our production facility in Bowling Green, Kentucky. Orders are shipped Monday through Friday, with the exception of national holidays.
What is rush delivery?
Rush delivery is an upgrade option that guarantees your order to arrive in five business days from the day you place your order. Rush delivery is available at an additional 15% of your order total, or $25, whichever is greater. This service is only available for orders within the 48 contiguous states.
What if I need an order in less than a week?
We have two GUARANTEED shipping options to accommodate a deadline of less than five days. The first option is our Super Rush delivery. With Super Rush you can choose from a limited selection of garments; orders that are placed before noon CST on a business day have guaranteed arrival in three business days. If the order is placed after noon CST they will arrive in four business days. Super Rush delivery is available at an additional 25% of your order total.
If you need shirts sooner we have a Shirts in a Day delivery. Shirts in a Day is available at an additional 40% of your order total and allows orders that are placed before noon CST on a business day to ship the same day with guaranteed arrival the next business day. If the order is placed after noon CST they will arrive in two business days.
What shipping information do you need?
Standard U.S. mail postal address format is what we need (no PO boxes can be accepted, however). Please be sure to give us your full company name (if applicable), your full name, full street number, full street name, any and all apt, suite, floor, room or mailbox number designations, city, state, province, country and zip (postal) code.
Do you ship to military addresses?
Yes. We provide free shipping on standard orders only via USPS to military addresses and APO boxes. To properly ship to military addresses, we need the recipient's full name (with or without rank, title, or position), unit designation and APO/FPO designation with the nine-digit ZIP Code. We aren't responsible for delivery delays if we're given incorrect or incomplete military ship addresses.
Can I ship to a hotel where I will be a guest?
Yes. You must confirm with your hotel that you can receive packages and if there are any other special stipulations. Many hotels require that the guest has checked in before receiving packages so be sure to check with your hotel. Please give us the full hotel name, your full name (or whose name the room is registered in) and room number (if available), full street number, full street name, city, state, province, country and zip (postal) code. We are not responsible if a package is not received due to hotel policies and/or you haven't arrived and the package is refused by the hotel.
Will you ship my order without payment?
Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there's a problem.
Are there additional shipping fees for orders shipped to a Canadian address?
Brokerage fees and duties may apply to orders that are shipped to Canada and are assessed by customs authorities at the time of delivery. BlueCotton does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees.